Eligible Items ✅
Items may be eligible for a refund if they meet the following conditions:
- Purchased directly from marvionel.live
- Unused, undamaged, and in original packaging
- Accompanied by proof of purchase or order confirmation
- Returned within the approved timeframe
Refund Timeframe ⏰
Refund requests must be submitted within 14 calendar days from the date of delivery.
Once approved, refunds are processed within 5–10 business days back to the original payment method.
Refund Procedure 📦
- Email our support team with your order number and reason for return.
- Wait for confirmation and return authorization instructions.
- Ship the item securely using a trackable shipping service.
- Once received and inspected, your refund will be issued.
Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
Conditions ⚠️
- Refunds may be denied if returned items show signs of use or damage.
- Partial refunds may apply for items not in original condition.
- Shipping fees are non-refundable unless required by law.
- Processing times may vary depending on your financial institution.
Non‑Refundable Items ❌
- Gift cards or promotional vouchers
- Final sale or clearance items
- Personalized or custom-made products
- Items returned beyond the 14-day period
Contact Us 💌
Questions about your refund? Our team is ready to assist.
MARVIONEL
Email: [email protected]
Phone: +1 (800) 547-2398
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
📩 Contact Support